Returns

Returns

Return & Exchange Policy

In case there is a problem with the product(s) or the product(s) is defective, within 5 days from the date you receive your order, you can request a "Return Merchandise Authorization" Number to return the product(s) to Btekstore. Returns are subject to approval and excludes items in certain promotions, such as Sale, Clearance etc.

 Exclusions

- Accessories, flowers and glassware cannot be returned or replaced.

- Products that are installed and not covered by the return policy such as bedrooms, dining rooms, living rooms, middle tables, coffee tables, wallpaper, or wood floors are non-refundable.

- Products that have not been installed and are covered by the return policy such as bedrooms, dining rooms, sitting rooms, middle tables, coffee tables, wallpaper, or wooden floors are not recoverable or replaceable and are still in their plastic or cardboard packaging. Inside or outside can be retrieved or replaced.

- A return system is available on the site within the customer profile.


In the event of a return due to product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees (20 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged because of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

 To process physical return of product(s):

Please contact our Customer Service Team, By system, who will arrange for the pickup of your product.

If you have received your product(s) from Btekstore delivery team, then the team will make an appointment to collect the item.

If you have received your product(s) from Aramax, the Customer Service Team will arrange a pick up from Aramax, who will contact you for collection. 

If you have collected your product(s) from one of our store, you must proceed to the same store.

Once we have received the unit back, we will process inspection for replacement or refund. Following inspection by our technician on product packing condition, complete accessories set and product technical check, line manager will approve/reject return for replacement or refund.

Replacement product will be shipped / handed-over to you following the mode of return and location selected. We will not replace a product with a different model, unless stock of original product is not available. In such circumstance, we will request your permission before processing.


In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees (20 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees (20 SR) will be charged to the customer. In case of payment settlement by SADAD, the refund will be processed to customer account by form of bank transfer upon compliance to the above conditions.

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